Privacy Policy

Effective Date: 02 Feb 2021

This Privacy Policy is provided by Lost Penguin Ltd, a private limited company incorporated in England (Company Number: 13140835), having its registered office at 56a Onslow Gardens, London, United Kingdom, N10 3JX (referred to herein as “Lost Penguin” “us” or “we”) to describe:

- The ways we collect personal data about you and why we do so.
- How we use your personal data, and the choices you have about your personal data.

This Privacy Policy applies to Lost Penguin’ General Platform including but not limited to the websites located at www.lostpenguingames.com, the affiliated mobile App known as “Farm Craft” and any of the Lost Penguin General Platform services and features (collectively referred to herein as the “Service”).

We may periodically update this Privacy Policy by posting a new version on www.lostpenguingames.com. If we make any material changes, we will notify you by posting a notice in the Service prior to the change becoming effective. Your continued use of the Service after the effective date will be subject to the new Lost Penguin General Privacy Policy.

CONTACT US
If you have any questions, need information or require assistance, please do not hesitate to reach out to us either by sending us an email at help@lostpenguingames.com

THE DATA WE COLLECT
Data you provide us.

Contact information (such as name and email address)
Player name
Profile information
Your messages to the Service (such as chat logs and player support tickets)
Other data you choose to give us (such as data to identify a lost account)
Data we collect automatically.

Data about your account and game progress
Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
Data about your device, such as device name and operating system, browser type and language
Data we collect with cookies and similar technologies (see more below)
General location data
Precise geo-location data (GPS, with your consent)
Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service
In most cases, we also create a Lost Penguin-specific ID for you when you use the Service.
Data we collect from our partners.

Data we receive if you link a third party tool with the Service (such as Facebook or Google)
Demographic data (such as to determine the coarse location of your IP address)
Data to fight fraud (such as refund abuse in games or click fraud in advertising)
Data from platforms that the games run on (such as to verify payment)
Data for advertising and analytics purposes, so we can provide you a better Service

WHY DO WE COLLECT YOUR DATA?
To make the Service work.
To perform the contract, we process data necessary to

Create accounts and allow you to play our games and use our Service
Operate the Service
Verify and confirm payments
Provide and deliver products and services you request
Send you Service-related communications
To make the Service more suitable for our players.
To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to

Update and develop player profiles
Develop and improve the Service and player experience
Manage our relationship with you
Provide social features as part of the Service
Customise your Service experience
Respond to your comments and questions and provide player support
Provide you with offers in the Service as well as in other websites and services, and by email
Send you related information, such as updates, security alerts, and support messages
Enable you to communicate with other players
To show personalised advertisements.
To show you personalised advertisements in the Service as well as in other websites and services (including email) we have a legitimate interest to process necessary data to

Track the content you access in connection with the Service and your online behaviour
Deliver, target and improve our advertising and the Service
For information on how to opt-out from personalised advertisements, see section ‘Your rights and options’ below.

To keep the Service safe and fair.

Ensuring a level playing field in the Service is a top priority for us. For more information on our acceptable use policy, see the Lost Penguin General Terms of Service.

In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to

Analyse and monitor use of the Service and its social features
Moderate chats either automatically or manually
Take action against fraudulent or misbehaving players
To analyse, profile, and segment.
In all of the above cases and purposes, we may analyse, profile and segment all collected data.

With your consent.
With your consent, we may process your data for additional purposes, such as using your GPS location to show you local events.

WHO CAN SEE YOUR DATA?
Apart from Lost Penguin, your data can be accessed by others in the following situations:

Other players and Users.
Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.

Partners working for Lost Penguin.
Lost Penguin has partners to perform services for us. These partners process your data only at and according to our instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.

Other companies and public authorities.
In order to combat fraud and illegal activity, we may exchange data with other companies and organisations and provide it to public authorities in response to lawful requests.
We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.

Advertising and Social Media partners.
The Service includes features from our partners, such as social media interaction tools and in-game advertising. A list of these partners is as follows:

Google: https://policies.google.com/privacy
Apple: https://www.apple.com/legal/privacy
Game Analytics: https://gameanalytics.com/privacy
OVH: https://ovhcloud.com/legal/privacy-policy
Online.net: https://www.online.net/en
Internet service provider (ISPs): Your IP address is shared with ISPs to ensure legal or regulatory compliance.
Helpshift: https://www.helpshift.com/legal/privacy
Onesignal: https://onesignal.com/privacy_policy
Adjust: https://www.adjust.com/privacy-policy
Facebook: https://www.facebook.com/about/privacy
These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.

INTERNATIONAL DATA TRANSFERS
Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy. Adequate safeguards that our partners may use include standard contractual clauses approved by EU Commission and the Privacy Shield certification in case of transfers to the USA.

YOUR RIGHTS AND OPTIONS
Opt-out of marketing emails and other direct marketing.
You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.

Opt-out of targeted advertising.
You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting “limit ad tracking” (Apple iOS) or “opt-out of interest based ads” (Android).

Access the personal data we hold about you.
If you request, we will provide you a copy of your personal data in an electronic format.

Your other rights.
You also have the right to correct your data, have your data deleted, object to how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent, for example by turning off GPS location sharing in your mobile device settings.

We will respond to all requests within a reasonable timeframe. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily you also contact your local data protection authority for unresolved complaints.

COOKIES AND SIMILAR TECHNOLOGIES
Like most online services, we and our partners use cookies and similar technologies to provide and personalise the Service, analyse use, target advertisements and prevent fraud. You can disable cookies in your browser settings, but some parts of the Service may then not function properly.

HOW DO WE PROTECT YOUR DATA?
Security Safeguards.
In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorised access or against loss, misuse or alteration.

Data retention.
We retain your data for as long as your account is active or as needed to provide you the Service. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

AGE LIMITS
We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 13, please contact us.